Customer Service

• Delivery: 24 hours a day 7 days a week!!
• 24 hour emergency service
• Arrange for patient travel
• Evaluation of client for specialized products
• Evaluation of client's home for wheelchair accessibility
• Pick-up and delivery of product
• Monitoring use of product
• Billing of primary or secondary payer sources
• Rework of denied claims
• Follow-up with physicians (progress and compliance)
• User compliance reports
• Product and technology training for physicians and therapists
• Arrange for patient travel
• Cleaning of equipment
• Loaner products while client's product is in for service
• Respiratory health education to seniors in assisted living centers
• Labor to build or assemble and test sophisticated mobility equipment
• Providing additional E tanks at no charge
• Provide oxygen conserving devices for client's ease of portability of O²
• Providing equipment in special cases prior to being able to bill for them
• Accepting assignment (accepting full payment at the “maximum allowable charge” rate)

Services only provided by ASAP

• Respiratory therapist visits
• Oxygen tank switch-outs as needed
• CPAP/BIPAP resupply (Deep Sleepers program)
• 1 hour delivery to local hospitals